At Cerabi, we want every little one to receive their favourite outfits safely and conveniently. We offer shipping across India for our kids' clothing collection, including tops, frocks, shorts, track pants, sets, and other children's apparel. Orders are carefully packed and handed over to our delivery partners for safe transportation to your doorstep.

Shipping Availability

Cerabi currently offers delivery across India. Orders can be placed through our online store using a valid and complete delivery address.

• We ship orders to serviceable locations across India.
• Delivery availability may depend on the courier service operating in your location.
• Some remote or restricted locations may require additional delivery time.
• Customers are responsible for providing a correct delivery address and contact number.

Free Shipping

We are pleased to offer Free Shipping across India on eligible orders.

• Free shipping is available for deliveries within India.
• Shipping eligibility may be subject to specific promotional terms.
• If any shipping charges apply to an order, they will be displayed during checkout before payment.
• Promotional shipping offers may be changed or discontinued by Cerabi from time to time.

Order Processing

Once your order is successfully placed, our team will process and prepare it for dispatch. Orders are generally processed after payment confirmation and verification.

• Orders are usually dispatched on the same day or the next business day after order confirmation.
• Orders are processed during our regular business days.
• Processing time may vary depending on product availability and order volume.
• Orders placed during weekends, public holidays, or promotional periods may require additional processing time.
• You will receive order/shipping updates using the contact details provided during checkout.
  

Delivery Time

We aim to deliver your order within the estimated delivery period communicated during checkout or through your order updates.

Delivery time may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances.

• Estimated delivery time may differ between locations.
• Metro and major cities may receive orders sooner than remote locations.
• Delivery timelines are estimates and are not guaranteed.
• Unexpected courier or logistical delays may occasionally occur.

Tracking Your Order

Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.

• Use the tracking details provided to check your shipment status.
• Tracking information may take some time to become active after dispatch.
• If tracking information does not update for an extended period, please contact our customer support team.
  

Delivery Address

Please carefully verify your delivery details before completing your order. Cerabi cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Please ensure that you provide:

• Full name of the recipient
• Complete delivery address
• City and State
• Correct PIN code
• Active phone number
• Email address, where applicable

Failed or Missed Delivery

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the courier is unable to contact the recipient, the courier may make another delivery attempt or contact the customer.

• Please keep your phone available around the expected delivery date.
• Customers should cooperate with the courier for successful delivery.
• Additional delivery attempts may be subject to the courier company's procedures.
• Incorrect addresses may result in delivery delays or additional charges where applicable.

Delayed or Lost Shipments

Although Cerabi works with delivery partners to provide reliable shipping, delays can sometimes occur due to circumstances beyond our control.

These may include:

• Weather conditions
• Natural disasters
• Public holidays
• Courier service disruptions
• Transportation delays
• Incorrect or incomplete delivery information
• High order volumes during sales and festive periods
• Other circumstances beyond reasonable control
  

If your order appears significantly delayed, please contact our customer support team with your order number.

Damaged Package

We recommend checking the package when you receive your order. If the package appears damaged or tampered with, please document the issue and contact Cerabi as soon as possible.

• Take photographs of the package and product.
• Keep the original packaging.
• Provide your order number when contacting us.
• Additional photographs or videos may be requested to verify the issue.
• Resolution will be provided according to our Return & Refund Policy.
  

Incorrect or Missing Products

If you receive an incorrect product or find an item missing from your order, please contact Cerabi promptly after delivery.

• Provide your order number.
• Clearly describe the issue.
• Share photographs or videos if requested.
• Keep the product and original packaging until the issue is resolved.

Shipping During Sales and Festive Periods

During major sales, festive seasons, and promotional campaigns, we may receive a higher number of orders than usual. This can result in additional processing or delivery time.

We appreciate your patience during such periods and will make reasonable efforts to dispatch orders as quickly as possible.

Changes to This Shipping Policy

Cerabi may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery services, business operations, or promotional offers.

• The latest version will always be published on this page.
• Changes will become effective when posted on the website.
• Customers are encouraged to review this policy before placing an order.

Contact Us

If you have questions about your order, shipment, or delivery, please contact us using the details provided on the Cerabi website.

Email: abc@gmail.com
Phone: +91 XXXXX XXXXX
Address: [Your Business Address]