Refund Policy

At Cerabi, we want you and your little ones to be happy with every purchase. If you receive a product that is damaged, defective, or different from what you ordered, please contact us within the applicable return period. We will review the request and provide an eligible replacement or refund in accordance with this policy.

Eligibility for Returns

To be eligible for a return or refund, the product should generally be in its original condition and suitable for resale.

  • Product must be unused and unworn.
  • Product should not have been washed, altered, or damaged after delivery.
  • Original tags and packaging should be retained where applicable.
  • The product should be returned in its original condition.
  • Proof of purchase or order details may be required.
  • Return requests must be raised within the specified return period.

Damaged or Defective Products

If you receive a damaged or defective product, please contact Cerabi as soon as possible after delivery. We may request photographs or videos to verify the issue.

  • Provide your order number.
  • Share clear photographs of the product and packaging.
  • Do not wash, wear, alter, or discard the product before contacting us.
  • Our team will review the issue and inform you about the available resolution.
  • Eligible products may be replaced or refunded depending on availability and circumstances.

Wrong Product Received

If you receive a product that is different from the item you ordered, please contact us promptly.

  • Provide your order number.
  • Share photographs of the product received.
  • Keep the product, tags, and original packaging.
  • After verification, Cerabi will provide an appropriate resolution.

Products Not Eligible for Return

Certain products may not be eligible for return or refund due to hygiene, product condition, promotional terms, or other applicable restrictions.

Returns may not be accepted if:

  • The product has been worn or used.
  • The product has been washed.
  • The product has been altered or damaged after delivery.
  • Original tags or packaging are missing, where required.
  • The product shows signs of misuse.
  • The return request is submitted after the applicable return period.
  • The product is specifically marked as non-returnable on the website.

Refund Process

Once a returned product is received and inspected, Cerabi will review the request and communicate the outcome.

  • Approved refunds will be processed through the Exchange process.
  • Exchange approval is subject to product eligibility and availability.
  • Customers will be informed once the exchange request is approved and processed.
  • If an exchange request is not approved, we will communicate the reason where applicable.
  • Cerabi does not offer refunds. Only eligible product exchanges are available.

Return Shipping

For eligible returns caused by a damaged, defective, or incorrect product, Cerabi will review the issue and provide return instructions.

For other return requests, return shipping arrangements may depend on the applicable return terms communicated at the time of approval.

  • Do not send a product back without receiving return instructions.
  • Keep the shipment receipt or tracking details until the return is completed.
  • Return shipping requirements may vary depending on the reason for the return.

Order Cancellation

If you wish to cancel an order, please contact Cerabi as soon as possible after placing the order.

  • Cancellation requests are subject to the order's processing and dispatch status.
  • An order that has already been dispatched may not be eligible for cancellation.
  • If an eligible cancellation is approved after payment, the applicable refund will be processed according to this policy.

Exchange of Products

Where exchanges are available, the replacement will be subject to product and size availability.

  • Exchange requests must meet the applicable return conditions.
  • The original product may need to be received and inspected before an exchange is approved.
  • If the requested replacement is unavailable, an alternative resolution may be offered.

Sale and Promotional Products

Products purchased during special promotions, clearance sales, or other promotional campaigns may have specific return or refund conditions.

  • Please check the product or offer terms before purchasing.
  • Promotional products may have different eligibility requirements.
  • Any applicable restrictions will be communicated on the website or during the promotional offer.

Refunds for Shipping Charges

Any refund of shipping charges will depend on the reason for the return and the applicable terms of the order.

For example, where an incorrect, damaged, or defective product is verified, Cerabi will review the applicable shipping charges as part of the resolution.

How to Request a Return or Refund

To request a return or refund, please contact Cerabi with your order details.

Please provide:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photographs/videos, if requested
  • Contact number
  • Any other information required to verify the order

Our team will review your request and provide the next steps.

Changes to This Refund Policy

Cerabi may update this Refund & Return Policy from time to time to reflect changes in our products, services, return procedures, or applicable requirements.

  • The latest version will be published on this page.
  • Changes will apply from the date they are posted.
  • Customers are encouraged to review this policy before placing an order.

Contact Us

If you have questions regarding returns, exchanges, cancellations, or refunds, please contact us using the details provided on the Cerabi website.

Email: abc@gmail.com
Phone: +91 XXXXX XXXXX
Address: [Your Business Address]