At Cerabi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, browse our kidswear collections, create an account, or purchase products from us. We use your information only for legitimate business purposes such as processing orders, providing customer support, delivering products, and improving your shopping experience.

Information We Collect

When you shop with Cerabi or interact with our website, we may collect information that you voluntarily provide to us or information required to complete your order.

The information may include:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address
• Order and purchase details
• Payment transaction details
• Account information
• Customer support messages
• Website usage and browsing information

How We Use Your Information

We use the information collected from you to provide a smooth and reliable shopping experience. Your information may be used to process your purchases, arrange delivery, communicate with you about your orders, and provide customer support.

We may use your information for:

• Processing and fulfilling orders
• Confirming orders and payments
• Arranging product delivery
• Providing order tracking information
• Handling returns, refunds, or exchanges
• Responding to customer enquiries
• Improving our website and products
• Sending service-related notifications
• Sending promotional communications where permitted
• Preventing fraudulent or unauthorised activities

Payment Information

Payments made through the Cerabi website may be processed through third-party payment gateways. Payment providers may collect and process payment information according to their own privacy and security policies. Cerabi does not need to directly store your complete card or banking credentials for processing a transaction.

Payment-related information may include:

• Transaction ID
• Payment status
• Payment method
• Order amount
• Other transaction-related details

Shipping and Delivery Information

To deliver your orders, Cerabi may share necessary customer and order information with trusted courier, logistics, and delivery partners. Only information required to process and deliver your order should be shared for this purpose.

Information may include:

• Customer name
• Delivery address
• Mobile number
• Order details
• Tracking information

Cookies and Website Usage

Our website may use cookies and similar technologies to provide essential shopping functionality and improve your browsing experience. These technologies may help us understand how visitors use our website, remember preferences, maintain shopping-cart functionality, and improve website performance.

Cookies may be used for:

• Shopping cart functionality
• Website preferences
• Website analytics
• Performance improvements
• Understanding visitor behaviour
• Marketing activities where applicable

Third-Party Services

Cerabi uses certain third-party services to operate our online store and provide services such as e-commerce, payment processing, shipping, analytics, and marketing. These service providers may process relevant information as necessary to provide their services.

Each third-party service may have its own privacy policy and terms governing how information is handled.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We take reasonable steps to:

• Protect customer information
• Restrict unauthorised access
• Use trusted service providers
• Maintain appropriate security measures
• Protect information used for order processing and customer support

Children's Privacy

Cerabi is a kidswear store, but our online shopping services are intended for parents, guardians, and other customers purchasing products for children. We do not intentionally seek unnecessary personal information directly from children.

Indian data-protection law contains specific provisions concerning the processing of children's personal data, including requirements relating to parental or lawful-guardian consent in applicable circumstances.

Data Retention

Cerabi may retain personal information for as long as reasonably necessary to fulfil the purpose for which it was collected, including completing orders, providing customer support, handling disputes, maintaining business records, and meeting applicable legal requirements. The DPDP Act addresses retention and deletion of personal data when the specified purpose is no longer being served, subject to applicable legal obligations.

Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including requesting access or correction of your information and withdrawing consent where consent is the applicable basis for processing. The DPDP framework provides rights and mechanisms concerning personal-data processing and consent.

You may contact us regarding:

• Access to your personal information
• Correction of inaccurate information
• Questions about how your information is used
• Withdrawal of consent where applicable
• Privacy-related complaints or requests

Marketing Communications

Cerabi may occasionally send promotional communications about new collections, offers, discounts, products, and updates where permitted. You may opt out of promotional communications when an unsubscribe or opt-out option is provided.

Order confirmations, shipping updates, delivery notifications, and other essential service communications may still be sent when necessary to complete your order.

13. Changes to This Privacy Policy

Cerabi may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable legal requirements. Any updated version will be published on this page along with the revised effective date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Cerabi handles your personal information, please contact us using the details below.

Contact Information:

• Business Name: Cerabi
• Email: abc@gmail.com
• Phone: +91 XXXXXXXXX
• Address: [Your Business Address]